Privacy Policy

Our Commitment to Privacy

At Dr. T Dental Studio, protecting the privacy and confidentiality of our patients and website visitors is important to us.

As a dental practice, we may collect personal information and personal health information in order to communicate with patients, manage appointments, provide dental care, maintain patient records, and operate our practice.

We are committed to collecting, using, disclosing, retaining, and protecting personal information in accordance with applicable privacy legislation, including Ontario’s Personal Health Information Protection Act, 2004 (PHIPA), and applicable federal privacy requirements.

This Privacy Policy explains how Dr. T Dental Studio may collect, use, disclose, and protect information obtained through https://drtdental.ca and other interactions with our dental practice.

1. Information We May Collect

Depending on how you interact with our practice and website, we may collect information including:

• Name
• Telephone number
• Email address
• Mailing address
• Date of birth, where required
• Appointment information
• Information submitted through contact forms
• Information submitted through appointment request forms
• Dental and health information voluntarily provided to us
• Insurance or benefits information, where applicable
• Information required to provide dental care and maintain patient records
• Communications with our practice
• Website usage and technical information, such as IP address, browser type, device type, pages visited, and website interactions

We aim to collect only the information reasonably necessary for the purposes identified at the time of collection or otherwise permitted or required by law.

Please do not submit detailed or highly sensitive medical or dental information through a general website contact form unless specifically requested by our practice.

2. Why We Collect and Use Information

We may collect and use personal information and personal health information for purposes including:

• Responding to inquiries
• Scheduling and managing appointments
• Confirming appointments
• Communicating with patients
• Providing dental care and treatment
• Maintaining patient records
• Coordinating care with other healthcare providers where appropriate
• Processing insurance claims and payments
• Managing referrals
• Meeting professional, regulatory, and legal obligations
• Operating and improving our dental practice
• Operating, maintaining, and improving our website
• Protecting the security of our website and systems
• Measuring website performance
• Communicating information about our practice and services where permitted by law
• Other purposes identified at the time information is collected or as permitted or required by law

3. Consent

Where required by applicable law, we obtain consent before collecting, using, or disclosing personal information.

The appropriate form of consent may depend on the circumstances, the sensitivity of the information, and applicable legal requirements.

Consent may be express or implied where permitted by law.

Individuals may be entitled to withdraw consent for certain uses or disclosures, subject to legal, regulatory, contractual, and patient-care requirements.

Withdrawal of consent may affect our ability to provide certain services.

4. Website Contact and Appointment Forms

Our website may allow you to:

• Contact our dental practice
• Request an appointment
• Request additional information
• Ask our team to contact you
• Submit other information to our office

Information submitted through these forms will be used to respond to your request and for other purposes reasonably connected to your inquiry.

Submitting an appointment request online does not necessarily mean that an appointment has been confirmed. Our office may contact you to confirm availability and appointment details.

Email and internet communications may carry privacy and security risks. We recommend that you do not send highly sensitive personal health information through a general website contact form or unsecured email.

If you have an urgent dental concern, please contact our office directly at (416) 229-9931.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Enable website functionality
• Remember certain website preferences
• Understand how visitors use our website
• Improve website performance and user experience
• Measure marketing and advertising performance
• Understand how visitors found our website

Depending on the technologies used by our practice, information collected may include:

• IP address
• Browser type
• Device information
• Approximate geographic location
• Pages viewed
• Time spent on pages
• Referring website or search
• Website interactions
• Advertising interactions

You may be able to manage or disable certain cookies through your browser settings or other consent tools provided on our website. Disabling certain cookies may affect website functionality.

6. Analytics, Advertising and Tracking Technologies

Our website may use third-party analytics, advertising, call-tracking, or conversion-measurement technologies.

These services may use cookies, pixels, or similar technologies to collect information about website activity.

We use these technologies to better understand website performance, improve our services, and measure the effectiveness of our marketing.

We do not intentionally provide detailed dental records or treatment information to advertising platforms for the purpose of targeted advertising.

Where consent is required for the use of particular technologies, we will seek consent in accordance with applicable requirements.

7. Marketing Communications

Where permitted by law, we may communicate with patients and prospective patients regarding our practice, services, educational information, promotions, or other relevant information.

Where consent is required for electronic marketing communications, we will obtain consent in accordance with applicable Canadian requirements.

You may unsubscribe from applicable marketing communications by using the unsubscribe mechanism provided or by contacting our office.

Communications that are necessary for your dental care, appointment management, or another permitted purpose may be treated differently from marketing communications.

8. Disclosure of Information

We do not sell patient dental records or personal health information.

We may disclose personal information or personal health information where permitted or required by law, including to:

• Dental professionals and other healthcare providers involved in your care
• Dental laboratories
• Specialists and referral partners
• Insurance and benefit providers
• Payment processors
• Technology and IT service providers
• Website hosting providers
• Patient communication and scheduling providers
• Professional advisors
• Regulatory authorities
• Government authorities where required by law
• Other service providers acting on our behalf

We seek to limit disclosures to information reasonably necessary for the applicable purpose.

9. Third-Party Service Providers

We may engage third-party service providers to assist us in operating our practice and website.

Services may include:

• Website hosting and maintenance
• Online appointment scheduling
• Patient communications
• Email services
• Practice management software
• Analytics
• Advertising
• Call tracking
• Payment processing
• Data storage and backup
• IT support and cybersecurity services

Third-party service providers may process or store information in Canada or other jurisdictions.

Where personal information is processed or stored outside the individual’s province or outside Canada, it may be subject to the laws of the jurisdiction in which it is processed or stored.

We take reasonable steps appropriate to the circumstances to ensure that service providers handling personal information on our behalf provide appropriate privacy and security protections.

10. Protecting Your Information

We use reasonable administrative, physical, and technical safeguards designed to protect personal information and personal health information from risks such as:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Theft
• Misuse
• Copying
• Modification
• Unauthorized disposal

Depending on the circumstances, safeguards may include:

• Password protection
• Access controls
• Secure systems
• Staff confidentiality requirements
• Privacy policies and procedures
• Physical security measures
• Secure storage
• Appropriate disposal procedures
• IT and cybersecurity safeguards

No electronic system, website, email service, or internet transmission can be guaranteed to be completely secure.

For this reason, patients should avoid transmitting highly sensitive health information through unsecured email or general website forms.

11. Accessing or Correcting Your Information

Subject to applicable law, individuals may have the right to request access to personal information or personal health information held by our practice.

Individuals may also have the right to request correction of information that is inaccurate or incomplete.

Certain legal exceptions or limitations may apply.

To request access to or correction of your information, please contact our Privacy Officer/Privacy Contact using the information provided below.

12. Retention of Information

We retain personal information and patient records for the periods required by applicable:

• Privacy legislation
• Health-information legislation
• Dental regulatory requirements
• Professional standards
• Other legal requirements

Information may also be retained where reasonably necessary for legitimate practice purposes.

When information is no longer required to be retained, we take appropriate steps to securely destroy, delete, anonymize, or otherwise dispose of it.

13. Children’s and Minors’ Privacy

Our dental practice may provide dental care to children and minors.

Personal information and personal health information relating to minors will be handled in accordance with applicable consent, capacity, privacy, and healthcare requirements.

A parent, guardian, or other authorized individual may provide information regarding a minor where legally authorized to do so.

14. Privacy Officer / Privacy Contact

Please contact our office using the details below and ask to speak with the person responsible for privacy questions and concerns.

Questions regarding this Privacy Policy, our privacy practices, requests for access or correction, or privacy complaints may be directed to:

Privacy inquiries: Contact our office and request the person responsible for privacy

Dental Practice: Dr. T Dental Studio

Address: 102-1060 Sheppard Ave W, North York, ON M3J 0G7

Telephone: (416) 229-9931

We will review and respond to privacy inquiries and complaints in accordance with applicable requirements.

15. Privacy Complaints

If you have concerns regarding how we have handled your personal information or personal health information, please contact our Privacy Officer/Privacy Contact.

We encourage individuals to contact our practice first so that we have an opportunity to understand and address the concern.

You may file a complaint about the handling of your personal health information with the Information and Privacy Commissioner of Ontario, which oversees PHIPA. You do not have to resolve your complaint with our practice before contacting the Commissioner.

Information and Privacy Commissioner of Ontario: https://www.ipc.on.ca/en/health-organizations/phipa-complaint-process

16. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of independently operated third-party websites.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our practice
• Our website
• Technology
• Service providers
• Privacy practices
• Legal or regulatory requirements

The current version will be made available on our website.

The “Last Updated” date at the top of this policy indicates when the policy was most recently revised.

18. Contact Us

For questions regarding this Privacy Policy or our privacy practices, please contact:

Dr. T Dental Studio

102-1060 Sheppard Ave W, North York, ON M3J 0G7

(416) 229-9931